“Hope is being able to see that there is light despite all of the darkness.”-Desmond Tutu With change and turmoil in the world coming at us daily at warp speed, as well as economic …
In all the blogging I’ve done regarding the patient experience, I haven’t mentioned a critical element regarding taking care of patients in a hospital setting. What I’m talking about is your particular job. Do you like it? …
If you want to serve the customer with uniform Excellence, then you must FIRST effectively and faithfully serve those who serve the customer—i.e., your employees, via maximizing tools and professional development.” — Tom Peters …
For over 25 years I’ve made an informal study of “successful” people. What separates these people from the run-of-the-mill Joe who goes through his workaday life putting in his time at his job so that he can …
A blessing that we have as part of our human experience is not being able to see into the future. The economic forecasters and pundits in the media will sometimes point out that we could possibly …
With the advent of the internet, and now social media, it’s more critical than ever to “cut through the clutter” of sound bytes, banner ads, social media postings, written and video blogs–and a host of other means …
Every business should have an online content marketing strategy…